Terms of Use — Neat4Us

1. Who we are

Neat4Us is developed and operated by SOLIVUS HUB LTDA, registered under CNPJ no. 68.185.126/0001-11, headquartered at Av. Brigadeiro Faria Lima, 1572, Sala 1022, Jardim Paulistano, São Paulo/SP, Brazil, ZIP 01451-917.

Contact: suporte@solivushub.com

2. What Neat4Us does

Neat4Us is an application for Windows 10 and 11, 64-bit, bringing together twelve cleanup and optimization tools. It analyzes your computer, shows what it found and removes whatever you authorize.

Among the tools: cleanup of temporary files and cache, disk space diagnosis, startup program management, performance mode, automatic scheduling, history and PDF report.

Four tools are available for free, with no expiration date. All twelve are unlocked on any paid plan.

Which four tools are free may change over time. If we change them, we let you know in the application beforehand, and the free plan continues to exist with no expiration date.

3. What Neat4Us does not do

This section exists because a misunderstood promise causes more trouble than a defect.

• It is not an antivirus. It does not detect, remove or prevent malware.
• It does not recover deleted files. Once removed with your confirmation, the file does not come back through the application.
• It does not replace hardware. If the slowness comes from an old mechanical drive or insufficient memory, the diagnosis will show that, and the fix is a new part, not software.
• It does not promise a percentage of speed gain. The result depends on the machine, on what is installed and on its condition.
• It does not back up your files. See section 10.

4. Your account

To download, you create an account with your name and email. You are responsible for keeping your data correct and for everything that happens in your account.

The account is personal and non-transferable. Do not resell, share or transfer access without written authorization.

Access to the application is done with the registered email and a 6-digit code sent at the moment of login. There is no password to create, remember or recover.

5. Plans, prices and license

Current prices are always on the plans page.

The currency charged is defined by the customer's location at the time of purchase.

Each license covers one computer. If you use more than one machine, you need a license for each. For companies, licensing is by volume and defined in a proposal — talk to us through the For Companies page.

Switching computers

The license is tied to the computer on which you first signed in after the purchase. You can transfer it to another computer at any time, from within the application itself: the new machine gets full access and the previous one returns to the free plan right away.

After transferring, you have to wait 30 days to transfer again. This interval exists so that the license follows whoever changed machines, without becoming a way to split one access between several people.

If you had to switch computers by accident or in an emergency within that period, write to suporte@solivushub.com and we will release the transfer.

What the lifetime plan means

Lifetime is forever. You pay once and access does not expire. There is no renewal, no hidden monthly fee, and all Neat4Us updates are included, including the major versions to come.

If Neat4Us is ever discontinued, we will make available a version of the application that works without needing activation over the internet, so that whoever bought the lifetime plan keeps using what they paid for. The application already runs entirely on your computer; the connection only serves to validate the license.

We may change prices at any time. A price change does not affect a period already paid for, nor anyone who already bought the lifetime plan. For subscriptions, the new price applies at the following renewal, and we give at least 30 days' notice, at the registered email.

6. Payment and renewal

Payment is processed by Stripe. We do not receive, do not see and do not store your card number.

The subscription renews automatically

The monthly and annual plans renew on their own at the end of each period, charging the same card, at the current price of the plan you signed up for:

• Monthly: charged every month, on the sign-up date.
• Annual: charged every twelve months, on the sign-up date.

You cancel inside the application itself, at any time, without having to justify, call or talk to anyone.

When you cancel, access continues until the end of the period you already paid for. After that, the four free tools remain available.

The lifetime plan does not renew, because it does not expire.

If the renewal charge fails, access to the paid tools continues for four more days, while we try again. We notify you by email so you can update your card. Once that period passes without payment, the four free tools keep working normally.

7. Withdrawal and refund

Seven days, full refund, no questions. Write to suporte@solivushub.com within seven calendar days from the purchase and we return 100% of the amount.

This is not just our own policy: art. 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) grants the consumer seven days to withdraw from a purchase made outside the business premises, which includes purchases over the internet. Our guarantee matches that period on purpose.

The refund is made through the same payment method. How long the amount takes to appear depends on the card issuer, usually one to two statements.

After the seven days, monthly and annual subscriptions can be canceled at any time, and access continues until the end of the period already paid for. There is no pro-rata refund of the remaining period, unless the law requires it.

8. Use license

While your plan is active, you receive a personal, limited, non-exclusive and revocable license to install and use Neat4Us on one computer.

You may not: copy, modify, translate, reverse engineer, decompile, resell, rent, sublicense or distribute the application; remove copyright notices; nor use the application to provide services to third parties without a specific contract.

The code, the brand and the design remain ours. The license does not transfer ownership of anything.

9. Use by companies

When a company signs up for Neat4Us for its fleet of machines, licensing is by volume and defined in a proposal, and the specific commercial conditions prevail over these terms wherever they differ.

In that scenario, the contracting company is responsible for informing its employees about the installation of the application and about what is monitored. The data processing details are in the Privacy Policy.

10. Backup is your responsibility

This section deserves reading, because it is the one that matters most in practice.

Neat4Us deletes files. It always asks for confirmation and shows what it is going to remove, but you are the one who decides what goes.

Back up before using any cleanup tool — ours or any other. We are not responsible for a file you authorized to delete, nor for content that was inside a cache or temporary folder and was important to you.

11. Availability

We do what we can to keep the service up, but we do not guarantee uninterrupted operation. There may be interruptions due to maintenance, third-party failure or reasons beyond our control.

The application works locally and keeps working without internet. The connection is necessary to activate the license, to update and, when you authorize it, to sync machine health indicators.

Automatic updates

Neat4Us updates itself. When there is a new version, the application notifies you and performs the replacement, so that you are always on the fixed, digitally signed version. Security fixes may be applied without prior notice.

12. Limitation of liability

We are liable for direct damages demonstrably caused by a defect in the application, up to the limit of the amount you paid in the last twelve months.

We are not liable for lost profits, for data loss resulting from an operation you authorized, nor for damage caused by use that does not comply with these terms.

Nothing in this section removes rights that the Brazilian Consumer Protection Code (Código de Defesa do Consumidor) grants the consumer. A clause that tries to remove those rights is void, and that is not what we are doing here.

13. Suspension

We may suspend or terminate access, with prior notice whenever possible, in cases of fraudulent use, attempts to circumvent the license, unauthorized sharing, or use that harms other users or our infrastructure.

14. Privacy

The processing of personal data is described in our Privacy Policy, which is part of these terms.

In short: your files never leave your computer. What may be sent are machine health indicators, described in detail in the policy.

15. Changes to these terms

If we change something relevant, we let you know in the application and by email before the change takes effect. Continuing to use it after that means you accepted it.

If you do not agree with the change, you can cancel and, if it happens during a period already paid for, ask for a pro-rata refund.

16. Support

suporte@solivushub.com

We reply within five business days.

17. Applicable law

These terms are governed by Brazilian law. The courts of the district of São Paulo/SP are elected, without prejudice to the consumer's right to choose the courts of their own domicile, under art. 101, I, of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor).